Feb 20
Good afternoon:
As you are aware, eForms has had performance issues for the past three weeks. We are diligently working with experts in the field to resolve the issues. Until we can get the issues resolved we will be implementing automated restarts of the server at 4:00 am, 9:00 am, NOON, and 3:00 pm eastern time. We have determined that the restart of the servers clears "stuck threads" on the servers and improves the overall performance of eForms. We realize that the unscheduled restarts were disrupting your workday and this will allow you to plan around the scheduled restarts.
Restarts will take approximately one hour to complete during which time eForms will not be available. Again, this is only a temporary measure until a more permanent solution is implemented.
Again, daily restarts of the eForms servers will be conducted daily at the following times until further notice:
4:00 am - 5:00 am
9:00 am - 10:00 am
NOON - 1:00 pm
3:00 pm - 4:00 pm
